Frequently asked questions

What voice platforms are supported?

Dispatcher supports GoHighLevel, Vapi, Bland AI, and Retell AI.

What FSM platforms are supported?

Jobber and Workiz are live today. HouseCall Pro and ServiceTitan are rolling out.

How long does setup take?

Most teams complete initial webhook setup in 5–15 minutes.

What happens if there is no availability?

Dispatcher returns an availability error and can provide next available options.

Can I use multiple voice platforms at once?

Yes. You can route multiple voice providers into Dispatcher.

How is API usage billed?

Current pricing is usage-based by processed calls and successful dispatches.

Is there a sandbox environment?

Yes. Use your test workspace and non-production API keys for validation.

What webhook response times should I expect?

Synchronous function responses are designed for near-real-time call flows.

Can I send dispatch requests via REST instead of webhooks?

Phase 1 is webhook-first. Expanded API surfaces are planned.

How should I handle failed dispatches?

Use retry logic with backoff and monitor error codes for corrective actions.

What call data does Dispatcher store?

Dispatcher stores only required integration and dispatch metadata.

Is Dispatcher SOC 2 compliant?

Contact sales for the latest compliance and security documentation.

Can agencies manage multiple clients?

Yes. Agency workflows can support multiple client configurations.