Bland AI integration

Endpoint

POST https://app.hiredispatcher.com/api/webhooks/bland

Setup Steps

1. In Bland, open the pathway/workflow handling qualified calls.
2. Add a webhook step after required customer data is collected.
3. Paste Dispatcher endpoint.
4. Map pathway variables to expected payload keys.
5. If enabled, include x-bland-signature for signed requests.

Authentication

• If signing is enabled for your workspace, include x-bland-signature.
• Unsinged requests may be accepted only when your account has no signing secret configured.

Example Payload

{
  "call_id": "call_abc123",
  "pathway_id": "pathway_456",
  "action": "completed",
  "variables": {
    "customer_name": "John Smith",
    "customer_phone": "+15551234567",
    "customer_email": "john@example.com",
    "service_type": "HVAC Repair",
    "preferred_date": "2026-03-15",
    "preferred_time": "morning",
    "address": "123 Main St",
    "city": "Atlanta",
    "state": "GA",
    "zip": "30301",
    "urgency": "routine",
    "notes": "AC not cooling"
  }
}

Response

Returns 202 Accepted:

{ "dispatchRequestId": "dsp_abc123" }

Testing

Use Bland test calls and inspect webhook delivery logs for 202 and request body correctness.