Getting Started with Dispatcher

Getting Started

Dispatcher connects your AI voice agent to your field service management (FSM) platform. When your voice agent answers a call, Dispatcher checks real-time technician availability and books the job automatically.

What You Need

1. A Dispatcher account — Sign up at app.hiredispatcher.com
2. An AI voice platform — GoHighLevel, Vapi, Bland AI, Retell AI, or any platform that can send HTTP webhooks
3. An FSM platform — Jobber (live), HouseCall Pro, ServiceTitan, or Workiz (coming soon)

How It Works

1. Your AI voice agent answers an inbound call
2. The voice agent collects caller details (name, phone, service needed, preferred time)
3. Your voice platform sends a webhook to Dispatcher with the call data
4. Dispatcher checks your FSM for real-time availability
5. Dispatcher creates the job in your FSM with the right tech and time slot
6. The caller is confirmed with no manual dispatching required

Quickstart (5 Minutes)

1. Create your account
2. Connect your FSM during onboarding
3. Copy your webhook URL from the Dispatcher dashboard
4. Paste the webhook URL into your voice platform configuration
5. Make a test call and confirm the dispatch

→ Continue to Webhook Integration for platform-specific setup.